Payment Terms

In general, all final payments are required 15 days before an event. If your order is placed closer to your event than 15 days full payment would be due at the time of reservation.

We accept all major credit cards, cash and check. All reservations are made by filling out the reservation agreement. On this agreement you provide us with billing information and if you don’t change this info, or make an earlier payment, we will charge you card for the balance of your order 15-days before your event.


Damaged and/or Missing Items

You are responsible for any items that are returned damaged or missing. In each case, we will charge your billing card for the replacement value of these items. This charge will occur within 15-days of your event. Please contact us for a copy of your closing statement.

If you feel that an item was delivered to you damaged or if the item count was not correct, you must fill out a Damaged/Missing Item Form before your order is returned in order to avoid being charged for these itmes.


Item Storage

It is very important to store all items in a dry and safe location. We will drop the items in a location specified by you, however, if this location is not appropriate for storage please be sure to move the items. Once the items are delivered you are fully responsible for any theft of damage.


Set-up Labor Rates

If you want help setting up your event rental items (tent rentals include setup) please let us know in advance. Labor is billed in 5 minute increments at $30/hour. Set-up is not always available.